{"id":16026,"date":"2025-04-09T12:06:46","date_gmt":"2025-04-09T12:06:46","guid":{"rendered":"https:\/\/www.gutblick.ch\/de\/?post_type=service&#038;p=16026"},"modified":"2026-04-16T11:41:56","modified_gmt":"2026-04-16T09:41:56","slug":"qualitaetsbericht-patientenjourney","status":"publish","type":"service","link":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/","title":{"rendered":"Patientenjourney: Lenas Weg zur klaren Sicht"},"content":{"rendered":"<div itemscope itemtype=\"http:\/\/schema.org\/Article\" class=\"header-small-block container1200 mb120 mt120\"><div class=\"container\" > <div class=\"content\" > <div class=\"header-small-block-wrap\" > <div class=\"header-small-block__content\" > <h1 itemprop=\"name\" class=\"header-small-block__name semiBold h3\" > <span class=\"header-small-block__title h3\" > Lenas Weg zur <\/span><br>klaren Sicht<\/h1 > <p class=\"header-small-block__subtitle mt16\" > <\/p > <\/div > <div class=\"header-small-block__image\" > <img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png\" class=\"img__small__header\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div > <\/div > <\/div > <\/div > <\/div > \n\n<div class=\"title-content-block container1364 mb40 mt120\"><div class=\"container\"><div class=\"content\"><div class=\"mt24 mb24 max830 preloaded__content fade\"><p>Begleiten Sie die fiktive Patientin Lena auf ihrer Reise durch eine Gutblick-Augenarztpraxis. Ihre Geschichte verdeutlicht exemplarisch, wie wir Patient:innen in jedem Schritt der Behandlung betreuen \u2013 von der ersten Untersuchung bis zur Nachsorge. Lena steht dabei stellvertretend f\u00fcr viele Patient:innen, die wir auf ihrem Weg zu besserem Sehverm\u00f6gen begleiten.<br \/>\n<br \/>\nErleben Sie Lenas Weg zu besserem Sehen: Klicken Sie sich durch die einzelnen Schritte ihrer Reise bei Gutblick.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n<!DOCTYPE html>\n<html lang=\"de\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Interaktive Patientenjourney<\/title>\n    <style>\n        .interactive-journey {\n            font-family: Arial, sans-serif;\n            background-color: transparent;\n            position: relative;\n            display: flex;\n            justify-content: center;\n            align-items: center;\n            flex-direction: column;\n        }\n\n        .journey-intro {\n            margin-bottom: 80px;\n            display: flex;\n            justify-content: flex-start; \/* Aligns button with other text *\/\n        }\n\n        .start-button {\n            padding: 10px 20px;\n            background-color: #0C338C;\n            color: white;\n            border: none;\n            border-radius: 5px;\n            font-size: 18px;\n            cursor: pointer;\n            transition: background-color 0.3s ease-in-out;\n        }\n\n        .start-button:hover {\n            transform: scale(1.1); \/* Slightly increase the size *\/\n            outline: 3px solid #ffce00; \/* Add the yellow outline *\/\n            transition: transform 0.3s ease-in-out, outline 0.3s ease-in-out;\n        }\n\n        .interactive-journey .map-container {\n            position: relative;\n            width: 100%;\n            max-width: 1000px; \/* Ensures the image doesn't stretch too wide *\/\n            margin: 0 auto; \/* Centers the container *\/\n        }\n\n        .interactive-journey .image-wrapper {\n            position: relative; \/* Makes step positions relative to this *\/\n            width: 100%;\n            display: flex;\n            justify-content: center;\n        }\n\n        .interactive-journey .background-path {\n            width: 100%;\n            height: auto; \/* Keeps the aspect ratio *\/\n            display: block;\n        }\n\n        .interactive-journey .step {\n            position: absolute;\n            transform: translate(-50%, -50%);\n            background-color: #0C338C;\n            color: white;\n            width: 60px;\n            height: 60px;\n            display: flex;\n            justify-content: center;\n            align-items: center;\n            border-radius: 50%;\n            font-size: 20px;\n            font-weight: bold;\n            cursor: pointer;\n            transition: transform 0.3s ease;\n            text-shadow: 2px 2px 5px rgba(0, 0, 0, 0.7);\n            border: 2px solid white;\n            z-index: 10; \/* Ensures steps stay above the image *\/\n        }\n\n        .interactive-journey .step:hover, \n        .interactive-journey .step:focus {\n            transform: translate(-50%, -50%) scale(1.2);\n            outline: 3px solid #ffce00;\n        }\n\n        .step-hover-effect {\n            transform: translate(-50%, -50%) scale(1.2);\n            outline: 3px solid #ffce00;\n            transition: transform 0.3s ease, outline 0.3s ease;\n        }\n\n        .highlight-step {\n            animation: pulse 1.5s ease-in-out 3;\n        }\n\n        @keyframes pulse {\n            0% { box-shadow: 0 0 5px 5px rgba(255, 206, 0, 0.6); }\n            50% { box-shadow: 0 0 10px 10px rgba(255, 206, 0, 0.4); }\n            100% { box-shadow: 0 0 5px 5px rgba(255, 206, 0, 0.6); }\n        }\n\n        \/* Positioning all 9 steps - Now based on actual image dimensions *\/\n        .interactive-journey .image-wrapper #step1 { top: 51%; left: 10%; }\n        .interactive-journey .image-wrapper #step2 { top: 31%; left: 37%; }\n        .interactive-journey .image-wrapper #step3 { top: 3%; left: 62%; }\n        .interactive-journey .image-wrapper #step4 { top: 18%; left: 97%; }\n        .interactive-journey .image-wrapper #step5 { top: 47%; left: 70%; }\n        .interactive-journey .image-wrapper #step6 { top: 75%; left: 98%; }\n        .interactive-journey .image-wrapper #step7 { top: 95%; left: 67%; }\n        .interactive-journey .image-wrapper #step8 { top: 83%; left: 37%; }\n        .interactive-journey .image-wrapper #step9 { top: 82%; left: 5%; }\n\n        .interactive-journey .popup {\n            position: fixed;\n            top: 10vh; \/* Distance from top *\/\n            left: 50%;\n            transform: translateX(-50%);\n            background-color: white;\n            width: 90%;\n            max-width: 400px;\n            max-height: 80vh; \/* Prevent overflow *\/\n            padding: 20px;\n            overflow-y: auto; \/* Enable scrolling inside the popup *\/\n            box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2);\n            border-radius: 10px;\n            display: none;\n            z-index: 9999; \/* Ensures popup appears above everything *\/\n            text-align: center;\n            opacity: 0;\n            transition: opacity 0.3s ease-in-out;\n            overscroll-behavior: contain;\n        }\n\n        .interactive-journey .popup img {\n            width: 100%;\n            max-height: 200px;\n            object-fit: contain;\n            border-radius: 8px;\n            margin-bottom: 10px;\n        }\n\n        .interactive-journey .popup h2 {\n    font-size: 32px;\n    font-weight: bold;\n    color: #0C338C;\n    margin: 0; \/* Removes any default margin *\/\n    padding: 0; \/* Ensures no extra spacing *\/\n}\n\n.interactive-journey .popup h4 {\n    font-size: 24px;\n    color: #0C338C;\n    margin-top: 8px;\n    font-weight: normal;\n}\n\n\n        .interactive-journey .popup p {\n            margin-top: 10px;\n        }\n\n        .interactive-journey .close-btn {\n            display: block;\n            margin-top: 10px;\n            padding: 8px;\n            background-color: #0C338C;\n            color: white;\n            text-align: center;\n            border-radius: 5px;\n            cursor: pointer;\n        }\n\n        .close-btn:hover {\n            outline: 3px solid #ffce00; \/* Yellow outline like other buttons *\/\n        }\n\n\n    <\/style>\n<\/head>\n<body>\n\n    <div class=\"interactive-journey\">\n        <div class=\"journey-intro\">\n            <button class=\"start-button\" onclick=\"startJourney()\">Starten Sie Lenas Weg<\/button>\n        <\/div>\n\n        <div class=\"map-container\">\n            <div class=\"image-wrapper\">\n                <img decoding=\"async\" src=\"https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/Pfad_transparent.png\" \n                     alt=\"Patient Journey Path\" class=\"background-path\">\n\n                <!-- Steps inside the image-wrapper -->\n                <div class=\"step\" id=\"step1\" tabindex=\"0\" onclick=\"showPopup(1)\">1<\/div>\n                <div class=\"step\" id=\"step2\" tabindex=\"0\" onclick=\"showPopup(2)\">2<\/div>\n                <div class=\"step\" id=\"step3\" tabindex=\"0\" onclick=\"showPopup(3)\">3<\/div>\n                <div class=\"step\" id=\"step4\" tabindex=\"0\" onclick=\"showPopup(4)\">4<\/div>\n                <div class=\"step\" id=\"step5\" tabindex=\"0\" onclick=\"showPopup(5)\">5<\/div>\n                <div class=\"step\" id=\"step6\" tabindex=\"0\" onclick=\"showPopup(6)\">6<\/div>\n                <div class=\"step\" id=\"step7\" tabindex=\"0\" onclick=\"showPopup(7)\">7<\/div>\n                <div class=\"step\" id=\"step8\" tabindex=\"0\" onclick=\"showPopup(8)\">8<\/div>\n                <div class=\"step\" id=\"step9\" tabindex=\"0\" onclick=\"showPopup(9)\">9<\/div>\n            <\/div>\n        <\/div>\n\n            <!-- Popup -->\n            <div class=\"popup\" id=\"popup\">\n                <img decoding=\"async\" id=\"popup-image\" src=\"\" alt=\"Schritt Bild\">\n                <h2 id=\"popup-title\"><\/h2>\n                <p id=\"popup-text\"><\/p>\n                <div class=\"close-btn\" onclick=\"closePopup()\">Schliessen<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        \nconst stepData = {\n    1: {    \n        title: `1`, \n        text: `\n            <h4>Ausl\u00f6ser<\/h4>\n            <p>Lena bemerkt Sehver\u00e4nderungen, hat gereizte Augen oder andere Beschwerden\n\u2013 oder m\u00f6chte ihre Augen pr\u00e4ventiv untersuchen lassen.<\/p>\n        `, \n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/01_Patientenjpurney_Ausloeser.png`\n    },\n    2: {    \n        title: `2`, \n        text: `\n            <h4>Terminvereinbarung<\/h4>\n            <p>Lena vereinbart ihren Termin telefonisch. Alternativ ist auch eine Buchung \u00fcber die Website oder via OneDoc m\u00f6glich.\n<\/p>\n            <br>\n            <h4>Terminbest\u00e4tigung<\/h4>\n            <p>Eine medizinische Praxisassistentin (MPA) best\u00e4tigt Lena den Termin. Falls erforderlich, erh\u00e4lt sie zus\u00e4tzlich Hinweise zur Vorbereitung \u2013 etwa, dass sie vor dem Termin keine Kontaktlinsen tragen soll.<\/p>\n        `,\n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/02_Patientenjpurney_Kalender.png`\n    },\n    3: {    \n        title: `3`, \n        text: `\n            <h4>Ankunft in der Augenarztpraxis<\/h4>\n            <p>Lena meldet sich am Empfang, gibt ihre Versichertenkarte und wenn vorhanden ihre \u00dcberweisung ab. Falls es ihr erster Besuch ist, nimmt die MPA Lenas pers\u00f6nliche Daten und medizinische Vorgeschichte auf.<\/p>\n        `, \n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/03_Patientenjpurney_Block.png`\n    },\n    4: {    \n        title: `4`, \n        text: `\n            <h4>Voruntersuchungen durch MPAs<\/h4>\n            <p>Zun\u00e4chst nimmt die MPA bei Lena Messungen vor, etwa:<\/p>\n            <br>\n            <p><strong>Sehtest:<\/strong> Messung der Sehsch\u00e4rfe (z. B. mit einer Sehtafel).<\/p>\n            <p><strong>Augendruckmessung:<\/strong> Untersuchung des Augeninnendrucks.<\/p>\n            <p><strong>Bildgebung:<\/strong> Bei Bedarf, z. B. Netzhaut-Scan, OCT (Optische Koh\u00e4renztomographie).<\/p>\n        `,\n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/04_Patientenjpurney_Tafel.png`\n    },\n    5: {    \n        title: `5`, \n        text: `\n            <h4>Wartezeit<\/h4>\n            <p>Lena wartet im Wartezimmer auf den Aufruf. Sie trinkt einen kostenlosen Kaffee, w\u00e4hrend sie den G+ Qualit\u00e4tsbericht anschaut. Es stehen auch andere Brosch\u00fcren und Magazine zur Verf\u00fcgung.<\/p>\n        `, \n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/05_Patientenjourney_Patienten.png`\n    },\n    6: {    \n        title: `6`, \n        text: `\n            <h4>Arztgespr\u00e4ch und Untersuchung<\/h4>\n            <p><strong>Anamnese:<\/strong> Die Augen\u00e4rztin bespricht die Beschwerden und die Ergebnisse der Voruntersuchungen mit Lena.<\/p>\n            <p><strong>Untersuchung:<\/strong> Die Augen\u00e4rztin f\u00fchrt spezifische Untersuchungen durch, z. B. am Spaltlampenmikroskop, oder eine Augenhintergrundkontrolle.<\/p>\n            <p><strong>Diagnose und Beratung:<\/strong>Die Augen\u00e4rztin stellt die Diagnose und bespricht m\u00f6gliche Behandlungsoptionen.<\/p>\n        `,\n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/06_Patientenjpurney_Arzt.png`\n    },\n    7: {    \n        title: `7`, \n        text: `\n            <h4>Behandlung<\/h4>\n            <p><strong>Direkte Behandlung:<\/strong> Falls m\u00f6glich, wird die Behandlung direkt eingeleitet (z. B. Augentropfen, Tr\u00e4nenwegssp\u00fclung).<\/p>\n            <p><strong>Rezept\/Verordnung:<\/strong> Lena erh\u00e4lt gegebenenfalls ein Rezept f\u00fcr Medikamente oder eine Verordnung f\u00fcr Sehhilfen.<\/p>\n            <p>Bei Bedarf wird mit Spezialist:innen innerhalb von Gutblick R\u00fccksprache zur weiterf\u00fchrenden Diagnostik gehalten. Vorteil, dass man nicht das gesamte Prozedere bei anderen \u00c4rzt:innen durchlaufen muss, sondern direkt von \u00c4rztin zu Arzt Abkl\u00e4rungen gemacht werden k\u00f6nnen.<\/p>\n        `,\n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/07_Patientenjpurney_Tropfen.png`\n    },\n    8: {    \n        title: `8`, \n        text: `\n            <h4>Eingriff<\/h4>\n            <p>Der OP-Termin wird in Absprache mit den Patient:innen wie Lena geplant. Der Vorteil einer ambulanten Operation liegt darin, dass Patient:innen noch am selben Tag nach Hause k\u00f6nnen.<\/p>\n        `, \n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/03\/08_Patientenjpurney_Laser.png`\n    },\n    9: {    \n        title: `9`, \n        text: `\n            <h4>Nachsorge<\/h4>\n            <p>Falls notwendig, vereinbart die MPA mit Lena einen Folgetermin zur Nachsorge.<\/p>\n            <br>\n            <h4>Abschluss<\/h4>\n            <p>Lena verl\u00e4sst die Augenarztpraxis mit allen notwendigen Unterlagen und Empfehlungen.<\/p>\n        `,\n        img: `https:\/\/aarau.dev.wordpress.optiweb.si\/app\/uploads\/2025\/04\/09_Patientenjpurney_Termine-1.png`\n    }\n};\n\n    \/\/ Automatically update aria-labels to match stepData titles\n    document.addEventListener(\"DOMContentLoaded\", () => {\n        Object.keys(stepData).forEach(step => {\n            const stepElement = document.getElementById(`step${step}`);\n            if (stepElement) {\n                stepElement.setAttribute(\"aria-label\", stepData[step].title);\n            }\n        });\n});\n\nfunction startJourney() {\n    const journeyElement = document.querySelector(\".map-container\");\n    const offset = -180; \/\/ Adjust this value to control how far it scrolls\n\n    window.scrollTo({\n        top: journeyElement.getBoundingClientRect().top + window.scrollY + offset,\n        behavior: \"smooth\",\n    });\n\n    \/\/ Function to highlight steps sequentially\n    function highlightStepsSequentially(steps, index) {\n        if (index < steps.length) {\n            const step = steps[index];\n            step.classList.add(\"step-hover-effect\"); \/\/ Apply hover effect\n            setTimeout(() => {\n                step.classList.remove(\"step-hover-effect\"); \/\/ Remove effect after delay\n                highlightStepsSequentially(steps, index + 1); \/\/ Move to the next step\n            }, 700); \/\/ Adjust timing for smooth transition\n        } else {\n            \/\/ Once all steps have been highlighted, start the pulse effect on step 1\n            setTimeout(() => {\n                const step1 = document.getElementById(\"step1\");\n                step1.classList.add(\"highlight-step\");\n                setTimeout(() => step1.classList.remove(\"highlight-step\"), 4500);\n            }, 500);\n        }\n    }\n\n    \/\/ Get all steps and start the sequential highlight effect\n    const steps = document.querySelectorAll(\".step\");\n    setTimeout(() => highlightStepsSequentially(steps, 0), 800);\n}\n\n\n\nfunction showPopup(step) {\n    const popup = document.querySelector(\".interactive-journey .popup\");\n    document.getElementById(\"popup-title\").innerText = `Schritt ${step}`; \/\/ \"Step X\"\n    document.getElementById(\"popup-text\").innerHTML = stepData[step].text;\n    document.getElementById(\"popup-image\").src = stepData[step].img;\n\n    popup.style.display = \"block\";\n    setTimeout(() => popup.style.opacity = \"1\", 10);\n    document.body.style.overflow = \"hidden\"; \/\/ Prevent scrolling while popup is open\n}\n\nfunction closePopup() {\n    const popup = document.querySelector(\".interactive-journey .popup\");\n    popup.style.opacity = \"0\";\n    \n    setTimeout(() => {\n        popup.style.display = \"none\";\n        document.body.style.overflow = \"auto\"; \/\/ Enable scrolling again\n    }, 300); \/\/ Matches transition duration\n}\n\ndocument.addEventListener(\"click\", function(event) {\n    const popup = document.querySelector(\".interactive-journey .popup\");\n    if (popup.style.display === \"block\" && !popup.contains(event.target) && !event.target.classList.contains(\"step\")) {\n        closePopup();\n    }\n});\n\ndocument.addEventListener(\"keydown\", function(event) {\n    if (event.key === \"Escape\") {\n        closePopup();\n    }\n});\n\n    <\/script>\n\n<\/body>\n<\/html>\n\n\n<div class=\"title-content-block container1364 mb120 mt120\"><div class=\"container\"><div class=\"content\"><div class=\"mt24 mb24 max830 preloaded__content fade\"><p><\/br><\/p>\n<\/div><\/div><\/div><\/div>\n\n<div class=\"query-all-services-block container1364 mb120 mt120\"><div class=\"container\"><div class=\"content\"><div class=\"query-all-services-block-section-wrap mt120 inhalte-aus-dem-qualitaetsbericht\"><h3 class=\"query-all-services-block__title max830 mb24 semiBold\">Inhalte aus dem Qualit\u00e4tsbericht<\/h3><div class=\"query-all-services-block-wrap\" data-uuid=\"6a0570acb3051\" data-load-more=\"\" data-count=\"5\"><div class=\"card-element\"><a class=\"wrapper-link\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-forschung\/\"><div class=\"card-element-wrap\"><div class=\"card-element-wrap__image\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Forschung.png\" class=\"img__card-element wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Forschung.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Forschung-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div><div class=\"card-element-wrap__content\"><div class=\"card-element-wrap__inner\"><p class=\"card-element-wrap__content-title semiBold\">Qualit\u00e4t durch Forschung<\/p><span class=\"arrow__cta\"><svg class=\"svg-arrow\" width=\"32\" height=\"32\" viewBox=\"0 0 32 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path class=\"svg-arrow-path\" d=\"M16.667 12.2832L21.3337 16.9499L16.667 21.6165M10.667 16.9499H21.3337H10.667Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"16\" cy=\"16.9497\" r=\"15.5\" stroke=\"white\"\/><\/svg><\/span><\/div><\/div><\/div><\/a><\/div><div class=\"card-element\"><a class=\"wrapper-link\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientengeschichten\/\"><div class=\"card-element-wrap\"><div class=\"card-element-wrap__image\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_5.-InterviewFamilie_V1.png\" class=\"img__card-element wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_5.-InterviewFamilie_V1.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_5.-InterviewFamilie_V1-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div><div class=\"card-element-wrap__content\"><div class=\"card-element-wrap__inner\"><p class=\"card-element-wrap__content-title semiBold\">Patientengeschichten<\/p><span class=\"arrow__cta\"><svg class=\"svg-arrow\" width=\"32\" height=\"32\" viewBox=\"0 0 32 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path class=\"svg-arrow-path\" d=\"M16.667 12.2832L21.3337 16.9499L16.667 21.6165M10.667 16.9499H21.3337H10.667Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"16\" cy=\"16.9497\" r=\"15.5\" stroke=\"white\"\/><\/svg><\/span><\/div><\/div><\/div><\/a><\/div><div class=\"card-element\"><a class=\"wrapper-link\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-mitarbeitende\/\"><div class=\"card-element-wrap\"><div class=\"card-element-wrap__image\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Teamgeist.png\" class=\"img__card-element wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Teamgeist.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/08\/GUT_Header_Teamgeist-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div><div class=\"card-element-wrap__content\"><div class=\"card-element-wrap__inner\"><p class=\"card-element-wrap__content-title semiBold\">Mitarbeitendenentwicklung<\/p><span class=\"arrow__cta\"><svg class=\"svg-arrow\" width=\"32\" height=\"32\" viewBox=\"0 0 32 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path class=\"svg-arrow-path\" d=\"M16.667 12.2832L21.3337 16.9499L16.667 21.6165M10.667 16.9499H21.3337H10.667Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"16\" cy=\"16.9497\" r=\"15.5\" stroke=\"white\"\/><\/svg><\/span><\/div><\/div><\/div><\/a><\/div><div class=\"card-element\"><a class=\"wrapper-link\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenzufriedenheit\/\"><div class=\"card-element-wrap\"><div class=\"card-element-wrap__image\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_2.-Patientenzufriedenheit_V1.png\" class=\"img__card-element wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_2.-Patientenzufriedenheit_V1.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_2.-Patientenzufriedenheit_V1-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div><div class=\"card-element-wrap__content\"><div class=\"card-element-wrap__inner\"><p class=\"card-element-wrap__content-title semiBold\">Ergebnisse der j\u00e4hrlichen Patientenzufriedenheitsumfrage<\/p><span class=\"arrow__cta\"><svg class=\"svg-arrow\" width=\"32\" height=\"32\" viewBox=\"0 0 32 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path class=\"svg-arrow-path\" d=\"M16.667 12.2832L21.3337 16.9499L16.667 21.6165M10.667 16.9499H21.3337H10.667Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"16\" cy=\"16.9497\" r=\"15.5\" stroke=\"white\"\/><\/svg><\/span><\/div><\/div><\/div><\/a><\/div><div class=\"card-element\"><a class=\"wrapper-link\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-kompetenzen\/\"><div class=\"card-element-wrap\"><div class=\"card-element-wrap__image\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"410\" src=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_1.Mockup.png\" class=\"img__card-element wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_1.Mockup.png 730w, https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_1.Mockup-300x168.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/div><div class=\"card-element-wrap__content\"><div class=\"card-element-wrap__inner\"><p class=\"card-element-wrap__content-title semiBold\">Unsere Kompetenzen<\/p><span class=\"arrow__cta\"><svg class=\"svg-arrow\" width=\"32\" height=\"32\" viewBox=\"0 0 32 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path class=\"svg-arrow-path\" d=\"M16.667 12.2832L21.3337 16.9499L16.667 21.6165M10.667 16.9499H21.3337H10.667Z\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"16\" cy=\"16.9497\" r=\"15.5\" stroke=\"white\"\/><\/svg><\/span><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"featured_media":15790,"menu_order":0,"template":"","service_category":[434],"class_list":["post-16026","service","type-service","status-publish","has-post-thumbnail","hentry","service_category-qualitaetsbericht-kompetenzen"],"acf":{"sidebar_excerpt":"Begleiten Sie die fiktive Patientin Lena auf ihrer Reise durch eine Gutblick-Augenarztpraxis."},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick\" \/>\n<meta property=\"og:description\" content=\"Interaktive Patientenjourney Starten Sie Lenas Weg 1 2 3 4 5 6 7 8 9 Schliessen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/\" \/>\n<meta property=\"og:site_name\" content=\"Gutblick\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T09:41:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"730\" \/>\n\t<meta property=\"og:image:height\" content=\"410\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/\",\"url\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/\",\"name\":\"Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick\",\"isPartOf\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png\",\"datePublished\":\"2025-04-09T12:06:46+00:00\",\"dateModified\":\"2026-04-16T09:41:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage\",\"url\":\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png\",\"contentUrl\":\"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png\",\"width\":730,\"height\":410},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.gutblick.ch\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patientenjourney: Lenas Weg zur klaren Sicht\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/#website\",\"url\":\"https:\/\/www.gutblick.ch\/de\/\",\"name\":\"Gutblick\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.gutblick.ch\/de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/#organization\",\"name\":\"Gutblick\",\"url\":\"https:\/\/www.gutblick.ch\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.gutblick.ch\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.gutblick.ch\/app\/uploads\/2022\/09\/Gutblick-pos_RGB-1-1.svg\",\"contentUrl\":\"https:\/\/www.gutblick.ch\/app\/uploads\/2022\/09\/Gutblick-pos_RGB-1-1.svg\",\"caption\":\"Gutblick\"},\"image\":{\"@id\":\"https:\/\/www.gutblick.ch\/de\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/","og_locale":"de_DE","og_type":"article","og_title":"Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick","og_description":"Interaktive Patientenjourney Starten Sie Lenas Weg 1 2 3 4 5 6 7 8 9 Schliessen","og_url":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/","og_site_name":"Gutblick","article_modified_time":"2026-04-16T09:41:56+00:00","og_image":[{"width":730,"height":410,"url":"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/","url":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/","name":"Patientenjourney: Lenas Weg zur klaren Sicht - Gutblick","isPartOf":{"@id":"https:\/\/www.gutblick.ch\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage"},"image":{"@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage"},"thumbnailUrl":"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png","datePublished":"2025-04-09T12:06:46+00:00","dateModified":"2026-04-16T09:41:56+00:00","breadcrumb":{"@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#primaryimage","url":"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png","contentUrl":"https:\/\/www.gutblick.ch\/app\/uploads\/2025\/04\/GUT_Header_3.-Patientenjourney_V1.png","width":730,"height":410},{"@type":"BreadcrumbList","@id":"https:\/\/www.gutblick.ch\/de\/qualitaetsbericht-patientenjourney\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gutblick.ch\/de\/"},{"@type":"ListItem","position":2,"name":"Patientenjourney: Lenas Weg zur klaren Sicht"}]},{"@type":"WebSite","@id":"https:\/\/www.gutblick.ch\/de\/#website","url":"https:\/\/www.gutblick.ch\/de\/","name":"Gutblick","description":"","publisher":{"@id":"https:\/\/www.gutblick.ch\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gutblick.ch\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.gutblick.ch\/de\/#organization","name":"Gutblick","url":"https:\/\/www.gutblick.ch\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.gutblick.ch\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.gutblick.ch\/app\/uploads\/2022\/09\/Gutblick-pos_RGB-1-1.svg","contentUrl":"https:\/\/www.gutblick.ch\/app\/uploads\/2022\/09\/Gutblick-pos_RGB-1-1.svg","caption":"Gutblick"},"image":{"@id":"https:\/\/www.gutblick.ch\/de\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/service\/16026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/service"}],"about":[{"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/types\/service"}],"version-history":[{"count":46,"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/service\/16026\/revisions"}],"predecessor-version":[{"id":17644,"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/service\/16026\/revisions\/17644"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/media\/15790"}],"wp:attachment":[{"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/media?parent=16026"}],"wp:term":[{"taxonomy":"service_category","embeddable":true,"href":"https:\/\/www.gutblick.ch\/de\/wp-json\/wp\/v2\/service_category?post=16026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}